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DescriptionAmwaste has an opening for a Residential Operations Manager in Birmingham, AL. This is a location with high growth potential. This position reports directly to the District Manager.
Job Summary: As an Amwaste Residential Operations Manager you are responsible for all daily operations at your assigned location. You are the hub for our drivers, customers, safety, and customer service to effectively communicate and provide the highest level of service.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not meant to be a complete list of duties but rather a general scope of the responsibilities
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and trucks to the appropriate Drivers to most efficiently complete daily routes
Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel to resolve equipment issues
Oversees personnel needs of the operation including hiring, training, terminations, coaching, and disciplining employees. Provides input to HR and the District Manager on compensation and promotion decisions.
Interacts with local city, municipal, and county agencies to ensure customer satisfaction. Has an active role with corporate municipal marketing to renew and negotiate new contracts. Helps identify problems municipal customers are facing where Amwaste can help to assist, thereby establishing Amwaste as a corporate partner.
RequirementsQualifications: Amwaste is looking for candidates with Character, Competency, Competitiveness, Compassion, and Credibility.
Experience
Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment
Experience with fast paced decision making and problem-solving skills
Able to work independently and without constant supervision
Must understand how to meet goals and expectations on a consistent basis
Experience preferred: Experience in transportation, logistics, waste collection, customer service and a role requiring decision making and critical thinking.
Other Knowledge, Skills Or Abilities Required
Computer skills with ability to handle multiple programs and systems
Must be able to communicate effectively and professionally via e-mail and telephone
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Environmental Services
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